Help & contact
We answer your questions about buying tickets. If you cannot find the answer, write to us.
Frequently asked questions
How do I receive my tickets?
Once your payment is complete we email you the tickets within a few minutes. You can also download them at any time from My orders.
Do I need to print my tickets?
No. Just show the ticket on your phone at the entrance, unless the experience page says otherwise.
Are these official tickets?
Yes. They are issued through each venue’s official ticketing system, under the same conditions.
Can I change or cancel my purchase?
It depends on each experience: its cancellation policy is shown on the page before you buy. If yours allows changes, write to us with your order number.
I have not received the email. What should I do?
Check your spam or promotions folder. From My orders you can download the tickets or ask us to resend them. If you still do not have them, contact us.
How do I pay? Is it secure?
The available methods are shown at the payment step. Payment is made on a secure gateway and we never store your card details.
Are tickets for a specific day and time?
You choose the day when buying and, if the experience runs in sessions, the time as well. Check opening hours and validity on each experience page.
Are there prices for children, seniors or groups?
If the venue offers reduced rates, they appear with their conditions when you choose a date. For large groups, write to us and we will help.